Refund and Returns Policy

For the purposes of this page, ‘The Crown on Main’ refers to all businesses in the Costin business block of Downtown Cheboygan, including but not limited to: Simply Marcella, The Queens Head, The Lark Theater, Stormy Kromer Cap & Ale, The Pig ‘n’ Whistle, The Lark Lounge, the Crown on Main T-Shirt Shop, the Boutique Hotel, and the seasonal Christmas Pop-Up Shop. 

By using this website, you agree to our Return and Exchange Policy.

Return and Exchange Policy

Qualifying merchandise may be returned for exchange or store credit only. All returns must be in the original condition as sold and include all packaging. Returns must be made within thirty days and accompanied by the sales receipt. Shipping will not be refunded and new shipping charges may apply. Gift Cards cannot be returned.

For online orders, we will only grant a refund, credit your account, or replace an item if:

  • The product arrived damaged (excluding damages during delivery)
  • The product does not match the fulfillment information (e.g., the product is the wrong size, color, or type, etc.)

We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to us via email at, subject line SYCAMORE HILL GARDEN ORDER, within 30 days of delivery.

For clarification, we will not grant a refund, credit your account, or replace a product solely because:

  • It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
  • The shipping provider did not complete the delivery/the delivery was late/the shipping provider damaged items*

*In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

Missing or Lost Items

While The Crown on Main Shops may choose to replace items lost by mail carriers, we reserve the right not to do so. We herein stipulate that all responsibility for items passes to you once said items are handed off to a shipping carrier.